Customer Experience Representative

• Tenure - >Full Time
• Location: Toronto, ON
• Hours - 8.30am - 5pm (Mon-Fri) & occasional weekends
• Salary: $55,000-$65,000/annually

Key Responsibilities

• Process orders by phone, e-mail, and walk-in customers. Receive payments. Assist customers with problems, questions, and general information.
• Assist with administrative tasks as required.
• Respond to customer experience calls in a courteous and professional manner as per Company policies and management expectations.
• Investigate and troubleshoot customer experience issues via telephone.
• Defer client inquiries to appropriate members of the CX Team. Strong collaboration and teaming required.
• Refer escalated customer calls to Customer Experience Supervisor.
• Appropriately communicate brand identity and corporate position.
• Provide information about Company products and services, charges and service conditions, and service availability.
• Update P21 and other departmental tracking sheets with accurate messages and data regarding transactions.

Qualifications

• 3–5 years' experience in a Customer Experience role preferred.
• Ability to meet tight deadlines with strong attention to detail.
• Ability to multitask.
• Proven organizational and time management skills.
• High-level verbal and written communication skills in English.
• Committed to contributing to a strong team culture to ensure success.

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